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RETURNS


RETURNS


If you aren’t happy with the products you purchased from electriccalifornia.com, we will happily accept a return for a full refund. Our 30-day return policy has no special catches or exceptions. All we ask is that you send the products back in the original packaging and that the products are in the same condition as when you received them. Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order.

Contact Customer Service by email EUCustomerService@ElectricCalifornia.com or by telephone on +33 (0) 547 - 649 - 328 to state your wish to return one or more articles. Have your order number and corresponding reference numbers at hand.

Customer Service will then send you an email confirming the return, stating:

  • The return reference (@RMA+ 4 figures) which the customer should stipulate legibly on the return parcel, otherwise the return shall not be processed.
  • The return address where you should send back the products

All returns should be sent to :

FMS-EA
(Retours Web Electric)
28, Rue De Frais
Centre Européen de Frais
64200 Mouguerre - FRANCE


EXCHANGES


EXCHANGES


If you wish to exchange a product, you will need to return the original items for a full refund and make a new purchase at electriccalifornia.com. To ensure you get your gear fast, we encourage you to place a new order while we process your credit.


WARRANTY


WARRANTY


Electric offers a lifetime warranty on all defective sunglasses, bags, and luggage. Goggles and other products are fully warranted with proof of purchase against defect in material and workmanship up to (1) year from date of purchase.

Electric warranties do not cover normal wear and tear on products such as: watch crystal, watchcase, or abrasions to the strap or bracelet; dead batteries; scratches on the lenses of sunglasses, goggles, or spare lenses. Electric’s warranty does not cover internal or external damage caused by abuse or mishandling.

If Electric products are proven defective, Electric will replace them at no cost to you. If Electric products are not considered defective, Electric will repair or replace your product at a reasonable charge with your authorization. This warranty applies only to Electric products purchased from authorized Electric dealers and is valid for the original purchaser only.

Contact Customer Service by email EUCustomerService@ElectricCalifornia.com or by telephone on +33 5 47 64 93 28 to state your wish to submit a warranty claim one or more articles.