FREE SHIPPING ON EVERY ORDER OVER 100€

You are currently shopping on the Europe (€) website. It looks like you should be shopping on the #destination website.

SHIPPING INFORMATION


SHIPPING INFORMATION






DELIVERY


DELIVERY


Electriccalifornia.com/eu offers delivery within Austria, Belgium, Germany, France and Spain for any order placed in Euros (€). Electriccalifornia.com/eu is operated by Pilot-Fish SAS, in Europe, Middle East & Africa, as Electric’s official European distributor.


COST


COST


Delivery costs depend on the method of shipment selected (Standard or Express) and the delivery country.


AUSTRIA, BELGIUM, GERMANY, ITALY, AND SPAIN


AUSTRIA, BELGIUM, GERMANY, ITALY, AND SPAIN


STANDARD UPS (3-5 WORKING DAYS) FREE

EXPRESS UPS (1-2 WORKING DAYS) 6.00€

METROPOLITAN FRANCE, MONACO AND CORSER


METROPOLITAN FRANCE, MONACO AND CORSER


STANDARD SO COLISSIMO (2-3 WORKING DAYS) FREE

EXPRESS TNT (1-2 WORKING DAYS) 6.00€

TIMELINES


TIMELINES


Delivery takes 3-5 working days using the Standard shipment service and 1-2 working days using the Express service, from the time we transfer your order to our carrier. Order preparation and shipment times should be added to delivery times. Any order validated before 1pm (GMT+1) from Monday to Friday shall be prepared and shipped on the same day. All orders validated after 1pm (GMT+1) will be shipped on the following working day. These timelines do not include public holidays.


ADDRESSES


ADDRESSES


You can save several delivery addresses in your online customer account. Use the ‘Addresses’ section of your account to do so. Once a new address has been added, you can set it as the default invoice or delivery address. Otherwise, it will be saved as an additional address for your future orders.


ORDER TRACKING


ORDER TRACKING


Once your order has been shipped, you will receive an email detailing the order tracking number. You can also track your order via your Electric online customer account (order being prepared, order shipped, etc.)


ABSENT DAY OF DELIVERY


ABSENT DAY OF DELIVERY


If you are absent on the day of delivery:

So Colissimo: Your parcel will be available to the closest post office during 15 days. You’ll receive a text message/email from So Colissimo with the address where your order will be available for you.

TNT: Your parcel will be available to a TNT agency or business partner and you’ll find in your mailbox a delivery note indictaing the pick-up address.

UPS will attempt to deliver your order for three consecutive days. Please specify a delivery address where you are most likely to be available (your place of work, for example.)