FREE GROUND SHIPPING ON ALL ORDERS

You are currently shopping on the UK (£) website. It looks like you should be shopping on the #destination website.

FREQUENTLY ASKED QUESTIONS


FREQUENTLY ASKED QUESTIONS


+ E-COMMERCE FAQ


PLACING AN ORDER

Browse and shop on the website. Once you have chosen your article, add it to the shopping cart. When you have finished shopping, click on the shopping cart and ‘Checkout’.

When proceeding to checkout, you can create a customer account to complete your order or proceed to payment using guest access.

Select a shipping method (Standard or Express) before proceeding to payment (credit card or PayPal).

You will be sent a confirmation email stating all your order details


ORDER PREPARATION AND SHIPMENT TIMELINES

Any order validated before 1pm (GMT+1) from Monday to Friday shall be prepared and shipped on the same day. All orders validated after 1pm (GMT+1) will be shipped on the following working day. These timelines do not include public holidays. Delivery times depend on the destination address and method of shipment selected (Standard or Express).


MODIFYING / CANCELING AN ORDER

Given our order preparation times, we are unfortunately unable to modify or cancel an order, which has been validated.

Note: You have a period of 30 days within which to return any articles that are not entirely satisfactory. Once we have received the returned article, you will receive a refund as soon as possible.


PAYMENT METHODS

www.electriccalifornia.com offers several online payment options: Credit card (MasterCard, Visa, American Express) and PayPal


PAYMENT SECURITY

All bank transactions are secured via the Ogone payment system. All information provided to process the payment is encrypted by means of the SSL protocol. This data can neither be detected, nor intercepted, nor used by third parties. Nor can it be retained by our IT systems, in accordance with current legislation.


CURRENCIES

Prices on Electriccalifornia.com are available in sterling pounds (£) only for a delivery within the United Kingdom.


VAT

Product prices include all taxes. Details of VAT will be specified on your invoice, available in your online customer account. Please note that the VAT applied is that of France.


+ CUSTOMER ACCOUNT

+ SUNGLASSES FAQ

+ WATCHES FAQ

+ GOGGLES FAQ

+ FAQ APPAREL