FREQUENTLY ASKED QUESTIONS

PLACING AN ORDER

Browse and shop on the website. Once you have chosen your article, add it to the shopping cart. When you have finished shopping, click on the shopping cart and ‘Checkout’.

When proceeding to checkout, you can create a customer account to complete your order or proceed to payment using guest access.

Select a shipping method (Standard or Express) before proceeding to payment (credit card or PayPal).

You will be sent a confirmation email stating all your order details

ORDER PREPARATION AND SHIPMENT TIMELINES

Any order validated before 1pm (GMT+1) from Monday to Friday shall be prepared and shipped on the same day. All orders validated after 1pm (GMT+1) will be shipped on the following working day. These timelines do not include public holidays. Delivery times depend on the destination address and method of shipment selected (Standard or Express).

MODIFYING / CANCELING AN ORDER

Given our order preparation times, we are unfortunately unable to modify or cancel an order, which has been validated.

Note: You have a period of 30 days within which to return any articles that are not entirely satisfactory. Once we have received the returned article, you will receive a refund as soon as possible.

PAYMENT METHODS

www.electriccalifornia.com offers several online payment options: Credit card (MasterCard, Visa, American Express) and PayPal

PAYMENT SECURITY

All bank transactions are secured via the Ogone payment system. All information provided to process the payment is encrypted by means of the SSL protocol. This data can neither be detected, nor intercepted, nor used by third parties. Nor can it be retained by our IT systems, in accordance with current legislation.

CURRENCIES

Prices on Electriccalifornia.com are available in sterling pounds (£) only for a delivery within the United Kingdom.

VAT

Product prices include all taxes. Details of VAT will be specified on your invoice, available in your online customer account. Please note that the VAT applied is that of France.

There are many advantages to creating a customer account on www.electriccalifornia.com/uk:

• Electric offers a lifetime warranty against manufacturer’s defect in material and workmanship with proof of purchase. If you believe you have a warranty claim, please contact the appropriate customer service representative.
• You can update your personal details and modify your password
• Your addresses (invoice and delivery) are saved for future orders
• Order tracking is available online
• Your order history is available at all times
• You can set your preferences for information e-mails (news, product focus, promotional offers, etc.)

NEWSLETTER

You can find out about our latest promotional offers, events and news by subscribing to the Electric newsletter. Register on the bottom right of the homepage or when you create a customer account by checking the ‘Subscribe to Newsletter” box. You can then set your preferences in the ‘Email Preferences’ section of your online customer account.

What is Electric’s sunglass warranty policy?

Electric offers a lifetime warranty against manufacturer’s defect in material and workmanship with proof of purchase. If you believe you have a warranty claim, please contact the appropriate customer service representative.

Am I able to purchase lenses or frames separately?

Yes, some Electric sunglass styles offer spare lenses. You can find them here: SHOP SPARE LENSES. If you think you have a warranty issue please contact a customer service representative.

How do I clean my Electric sunglasses?

We recommend only using micro-fiber for cleaning. All Electric eyewear comes standard with a microfiber bag or cleaning cloth. For extreme dirt, we recommend warm water and a soft detergent.

What does the “M” and “P” stand for on my glasses?

The “M” stands for melanin infused lenses, and the “P” stands for polarized lenses.

What is polarization?

Polarized lenses provide the benefit of filtering out reflected light and glare off cars, water, pavement, sand and snow. This lens works great for any activity where high glare conditions exist. Electric’s polarized lens achieves 99% efficiency in blocking polarized light waves and blocks 100% of the suns damaging UV rays, while maintaining optical clarity.

What is melanin?

Melanin is a natural pigment which is found throughout the human body. Its role is to protect you against sunlight damage by filtering UV and blue light. It prolongs your retinal health, and acts as a SPF 140 for your eyes and skin. Melanin improves visual clarity and contrast while relaxing your eyes.

What is Blue light?

Blue light is the most damaging portion of the visible light spectrum. It is also the most harmful to your retina, and after prolong exposure damage and premature aging can occur. Blue light also causes eye strain and visual haze. Electric’s melanin lenses block up to 98% of blue light.

What is Acetate?

Also known as Cellulose Acetate, is a nylon based plastic that is hypo allergenic, and has more transparency and gloss than any other plastic. Acetate produces some of the most aesthetically pleasing eyewear, which is ideal for custom fitting and pliable when heated. Electric exclusively uses Mazzucchelli acetate for all of our handmade Italian acetate frames.

What is grilamid?

Grilamid is a high tensile strength plastic that will retain its shape under all temperatures. This material is impact resistant, flexible, light weight, and durable. Electric uses grilamid in all of its mold injected eyewear.

What is Electric’s watch warranty policy?

Electric offers a limited lifetime warranty on all watch movements and cases. There is a limited warranty on workmanship and materials for a period of [5] years after original purchase from an authorized Electric dealer. The limited warranty on battery life is [2] years from date of purchase.

What if my watch needs repairs?

If you believe your watch needs to be repaired, please contact the appropriate customer service representative.

Is damage to the band covered under warranty?

Manufacturer defects are covered, but not normal wear and tear onto the band (ie: scratches, scuffs and fraying).

Do you sell watch bands separately?

At this time we do not sell separate watch bands. If you are experiencing a problem with your band, please contact the appropriate customer service rep.

Can my stainless steel band be resized?

All of our stainless steel bands can be resized. Electric watches are unique and require special care, so please take them into a jeweler in order to be resized.

How do I clean my nato watch band?

Rinse off the band with mild soap and fresh water. Then let the band lay out and air dry. Be sure to rinse all watches with fresh water after exposure to salt water, or other harmful elements.

What type of movements do Electric watch’s use?

Electric analog watches use Swiss & Japanese movements.

How do I recalibrate my chronograph hand when it does not line up at the 12 o’clock position?

The chronograph hand is the long hand on your watch that may look just like a regular second hand. This is an original stopwatch, and leaving it constantly running may dramatically reduce the life of your battery.

To recalibrate:

1. Unscrew the top pusher completely
2. Pull out the crown to the first position
3. Click top pusher until the chronograph is in the desired position
4. Unscrew and click the bottom pusher once to reset

How do I know if my watch can go in the water?

All Electric watches are water proof. However, to prolong the life span of your watch, we recommend rinsing all watches off with fresh water, after being exposed to salt water

What is Electric’s goggle warranty policy?

Electric offers a limited lifetime warranty with proof of purchase against defect in material and workmanship up to (1) year from date of purchase. Normal wear and tear and abrasions to the strap or lens is not covered under warranty. If Electric products are proven defective, Electric will replace them at no cost to you.

Can you swap lenses with different styles?

Lenses are designed to only fit the designated goggle frame.

Do previous season’s lenses fit into current seasons goggles?

Previous season of the same goggle style lenses will fit into our current season goggles.

How do I clean my goggles?

All Electric goggles come with a microfiber bag for cleaning and storage. Gently blot away any moisture on the goggle lens. Do not use gloves or other abrasive materials to clean your goggle lens.

Do you have goggles designed for women?

All of our goggles are unisex, but for a smaller face we would suggest the EGB2S, the EGB2 & the EGV goggle.

What does “+BL” stand for?

“+BL” stands for bonus lens, which comes standard with most our goggle products, except the EG1K.

What color bonus lens do Electric goggles come with?

The bonus lens is a green lens, which is beneficial for cloudy, snow and night conditions.

What conditions are best suited for each lens?