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Returns and Warranty

RETURNS


RETURNS


If you aren’t happy with the products you purchased, we will happily accept a return and issue a full refund within 60 days of purchase. To submit a return:

  • Send the products back with the enclosed pre-paid return label in the original packaging and in the same condition as when you received them.

  • Drop your package off with the appropriate shipping carrier and keep a copy of your invoice and tracking number.

  • A return confirmation will be sent to you as soon as your return is processed and a credit will be made in the original form of payment used usually within 7 days. Unfortunately, we cannot refund your original shipping charges.

  • If you wish to exchange for new gear fast, we encourage you to place a new order while we process your credit.

If you do not have the original box and return shipping label, please submit a return claim on and a customer service representative will contact you with further instructions. If you need to return a product that was purchased in a retail store, please return your items to the store you purchased from.



SUBMIT A RETURN CLAIM


EXCHANGES


EXCHANGES


If you wish to exchange a product, you will need to return the original items within 60 days of purchase for a full refund and place a new order.

WARRANTY


WARRANTY


Electric offers a lifetime warranty on all defective sunglasses, bags, and luggage. Goggles, clothing, and accessories are fully warranted with proof of purchase against defect in material and workmanship up to (1) year from date of purchase. Electric offers a limited lifetime warranty on all watch movements and cases. There is a limited warranty on workmanship and materials for a period of (5) years after original purchase from an authorized Electric dealer. The limited warranty on battery life is (2) years from date of purchase.

Electric warranties do not cover normal wear and tear on products such as: watch crystal, watchcase, or abrasions to the strap or bracelet; scratches on the lenses of sunglasses, goggles, or spare lenses. Electric’s warranty does not cover internal or external damage caused by abuse or mishandling.

If Electric products are proven defective, Electric will replace them at no cost to you. If Electric products are not considered defective, Electric will repair or replace your product at a reasonable charge with your authorization. This warranty applies only to Electric products purchased from authorized Electric dealers and is valid for the original purchaser only.



SUBMIT A WARRANTY CLAIM